Article 1: Scope
These general terms and conditions of sale (hereinafter the "GTCS") apply, without restriction or reservation, to all services offered by the company G.T.L, registered with the Lyon Trade and Companies Register under number 801 256 330, whose registered office is located at 83 Rue Jean Jaurès, 69500 BRON, France (hereinafter "G.T.L" or the "Service Provider"),to its Customers (hereinafter the "CUSTOMER(S)"),mainly on its website "https://www.tl.fr" (hereinafter the "SITE"),namely:
- The certified booking and the putting in contact of the Customer and/or Passenger with one of the drivers affiliated with G.T.L or appointed by it,
- With a view to the transport by said taxi driver of passenger(s) with or without luggage (see Article 5: Description of the service),throughout the municipality of Lyon and the nineteen neighbouring municipalities, mainly from or to the airports and TGV stations of the Rhône-Alpes region,
- It being specified that transport will be provided by a private saloon-type, VIP-type or minibus-type vehicle able to carry up to seven passengers with luggage (limited to 1 piece of luggage and 1 backpack or hand luggage per passenger and within the capacity of the vehicle) and that the taxi driver will perform the transport service on their own behalf and under their own responsibility. For the TL Access service, the service will be provided by a wheelchair-accessible vehicle (TPMR) with an access ramp allowing one person in a wheelchair to be carried in addition to the able-bodied passengers (within the capacity of the vehicle).
The Customer of the company G.T.L may be:
- Either the passenger, a natural person, directly benefiting from the booking and contact service provided by G.T.L, and then from the transport service provided independently by the taxi driver(s) affiliated with G.T.L,
- Or a natural or legal person, such as a travel agency or an association, ordering the booking and contact service provided by G.T.L, in its own name and on its own behalf, for the benefit, free of charge or otherwise, of its own customers or principals who will be transported by the taxi driver(s) affiliated with G.T.L.
Unless proven otherwise, the data recorded by G.T.L constitutes proof of all transactions.
The Service Provider's contact details are as follows: G.T.L – 83 Rue Jean Jaurès, 69500 BRON, France.
Amendments to these General Terms and Conditions of Sale are binding on users of the site from the time they are posted online and cannot apply to transactions concluded previously.
The validation of the order for services by the Customer, whether a professional or a private individual, with G.T.L implies their full and complete adherence to and acceptance of these General Terms and Conditions of Sale, which prevail over any general terms and conditions of purchase of the Customer and over any conflicting document.
Article 2: Formation of the contract
§ 2.1 The Customer may order a service from G.T.L by placing an order via the partner website https://www.tl.fr.
The Customer's booking is made at least 2 hours before the ride for the TL Eco service, at least 24 hours before the ride for the TL Minibus and TL VIP services, and at least 72 hours before the ride for the TL Access service.
§ 2.2 Any order placed by the Customer (including orders placed by telephone) is subject to written acceptance by G.T.L.
The order is considered firm and final upon receipt by the Customer of a written order acknowledgement from G.T.L, confirming its final registration, sent by electronic mail (hereinafter "e-mail") or by fax, and after G.T.L has received the full price or the full deposit due, in accordance with the terms set out below.
§ 2.3 This service constitutes a certified request for an identified taxi.
A request for an identified taxi guarantees the customer the presence of a taxi at the planned place and time. The provision of the appropriate vehicle and driver may be subject to a surcharge on the taxi fare.
Article 3: Validity and modification of the order
For the order to be valid, the customer must have filled in the booking form correctly and completely, and the booking must have been formally accepted by G.T.L by e-mail or fax sent to the customer's address. In the event of fraudulent, incorrect or missing information from the customer, the order cannot be validated by G.T.L.
No order may be placed by the customer less than 24 hours before the pick-up time.
Article 4: Customer obligations
The CUSTOMER must get into the taxi as soon as it arrives at the stated address at the agreed time. If the passenger is absent ten (10) minutes after this time, the taxi driver is deemed authorised to leave without prior notice.
In this latter case, as well as in the event that the Customer refuses to be picked up by the taxi driver, in accordance with these general terms and conditions, the fare for the ride shall be retained by the company G.T.L as compensation.
If the customer provides incorrect information making it impossible for the Carrier to perform the shuttle service, no refund will be granted.
Article 5: Description of the service, pick-up conditions
For pick-ups at railway stations and airports, drivers will wait holding a sign bearing the name of a member of the group or of a company. The pick-up points are as follows:
- In front of the FNAC store inside the station for Lyon Part-Dieu railway station
- On the central reservation of the station near the telephone booth for Lyon Perrache railway station
- At the arrivals exit of the flight for airport pick-ups, or at the meeting point of Terminal 2 of SAINT-EXUPÉRY airport if the customers are arriving on several different flights.
For the transport of persons with reduced mobility, we can provide adapted and equipped vehicles. Orders for adapted vehicles are placed either by e-mail at commercial@tl.fr with a minimum notice of 48 hours (working days and office hours) or from the website www.tl.fr with a notice of 72 hours.
Customers are allowed to carry any type of luggage (limited to 1 piece of luggage and 1 backpack or hand luggage per passenger and within the capacity of the vehicle) at no extra charge.
For orders to ski resorts, the volume of luggage is limited to the capacity of the vehicle as regards ski equipment. If in doubt, please contact us for advice at commercial@tl.fr
For the TL Navette shuttle service, bookings are made only by telephone with the sales department at least 48 hours in advance and during the department's opening hours (8:00 am to 12:00 pm and 2:00 pm to 6:00 pm, Monday to Friday). G.T.L reserves the right to refuse bookings if the number of remaining seats is insufficient. The booking is effective once payment for the ride has been made. Customers must be ready 5 minutes before the planned pick-up time. If the customer is absent, the TL shuttle will wait 3 minutes on site before continuing its journey.
Article 6: Right of withdrawal, cancellation of the order
The order is cancelled by the Customer online, depending on the service, or by telephone, provided that the booking number is given.
If the cancellation is valid, the Customer will be refunded within two days of receipt by G.T.L of the notification of the Customer's withdrawal, under the following conditions, whatever the reasons for cancellation:
Cancellation conditions for the TL Eco, TL Minibus and TL VIP services
- Cancellation more than 48 working-day hours before the scheduled taxi time: 100% of the price paid by the customer will be refunded.
- Cancellation between 48 working-day hours and 3 hours before the scheduled taxi time: 95% of the price paid by the customer will be refunded, 5% of the price being retained as administration fees, with a minimum of 7 euros including VAT.
- Cancellation less than 3 hours before the scheduled taxi time: the fare for the ride is retained by the company G.T.L as compensation.
Cancellation conditions for the TL Access service
- Cancellation more than 72 working-day hours before the scheduled taxi time: 100% of the price paid by the customer will be refunded.
- Cancellation between 72 working-day hours and 24 hours before the scheduled taxi time: 90% of the price paid by the customer will be refunded, 10% of the price being retained as administration fees, with a minimum of 15 euros including VAT.
- Cancellation less than 24 hours before the scheduled taxi time: the fare for the ride is retained by the company G.T.L as compensation.
Cancellation conditions for the TL Navette shuttle service
- Cancellation more than 72 working-day hours before the scheduled taxi time: 100% of the price paid by the customer will be refunded.
- Cancellation between 72 working-day hours and 24 hours before the scheduled taxi time: 90% of the price paid by the customer will be refunded, 10% of the price being retained as administration fees, with a minimum of 7 euros including VAT.
- Cancellation less than 24 hours before the scheduled taxi time: the fare for the ride is retained by the company G.T.L as compensation.
Article 7: Prices
The prices of the services offered by G.T.L are those in force on the day the order is placed, as shown on its website as indicated in the "Formation of the contract" article above.
For its services, G.T.L applies two rates: a "day rate" on working days (Monday to Saturday) from 7:00 am to 6:59 pm, and a "night rate" on Sundays, public holidays and working days from 7:00 pm to 6:59 am. G.T.L reserves the right to apply a surcharge to day rates during peak hours.
Prices are expressed in euros, excluding and including VAT.
An invoice is issued by G.T.L and made available on the customer's intranet portal.
G.T.L reserves the right to change its prices at any time. However, G.T.L undertakes to invoice the services ordered at the prices indicated when the order was placed.
Article 8: Payment terms
Payment by the Customer for the services ordered from G.T.L is made in a single instalment, in full at the time of ordering, by bank card.
In accordance with the regulations in force, the taximeter will be switched on at the start of the ride. Should the price paid at the time of ordering ultimately be higher than the price displayed on the taximeter at the end of the ride, GTL undertakes to refund the difference. To do so, the CUSTOMER must submit a claim on the website www.tl.fr and produce the receipt for the ride given by the driver. The difference will be refunded on first request.
Article 9: Delay or absence of the customer at pick-up
§ 9.1 In the event of a delay at pick-up
In the event of a delay (flight, train, pick-up time),the customer must inform the company G.T.L of the delay at least 30 minutes before the pick-up time.
In this case, the change to the pick-up time will be taken into account and the booking time will be adjusted by G.T.L.
If the customer notifies G.T.L of a change to the pick-up time less than 30 minutes in advance, the cost of waiting will be charged at the rate in force.
The waiting time will be paid by the customer directly to the driver, in addition to the ride already paid for on the website.
If the driver is unable to wait for the customer, a new booking will be made by G.T.L. The amount of this new booking is to be paid directly to the driver at the time of the transfer.
§ 9.2 In the event of the customer's absence at pick-up
If the customer is absent at the time and address stated when ordering, and if G.T.L has not been informed by the customer of a change to the booking, the driver will wait 10 minutes at the planned meeting point.
After this time, G.T.L will confirm to the driver that the booking is cancelled.
For the TL Navette shuttle service, if the customer is absent, the TL shuttle will wait 3 minutes on site before continuing its journey.
Article 10: Intellectual property
The content of the website, in particular its visual and graphic identity, texts, photographs, diagrams, illustrations, logos, trademarks and other distinctive signs, as well as any databases appearing on the site, are the property of G.T.L and, where applicable, of its partners, and are protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement, unless expressly authorised in writing and in advance by G.T.L.
Article 11: Personal data, French Data Protection Act
The company G.T.L undertakes to ensure that the collection and processing of your data, carried out from the website www.tl.fr or the mobile applications, comply with the General Data Protection Regulation (GDPR) and with the French "Informatique et Libertés" Data Protection Act.
Information on the personal data collected
The data collected when you register on our website www.tl.fr, on our mobile applications or during telephone exchanges with our departments is information that is necessary and relevant to the marketing of our services. It is essential for the proper performance of the service ordered (failure to provide this data may make it impossible for us to offer you our services). The data collected by the company G.T.L. is of the following nature:
- Personal data provided when you register on our website and/or on our mobile applications (in particular: surname, first name, home and/or billing address, telephone number, e-mail address, etc.)
- Personal data intrinsically linked to the ride itself (date, pick-up address, drop-off address, etc.)
This data is necessary for us to ensure the smooth running of the service and to guarantee you a quality service.
Information on data processing
All data collected during registration and/or ordering from our website www.tl.fr, from the mobile applications or during telephone exchanges with our departments is hosted and processed in France in accordance with verified, certified and secure protocols. The company G.T.L. needs this data in order to:
- Monitor and ensure the proper performance of the service, from the placing of the order to the completion of the service by the affiliated TAXI driver
- Check that the service is running smoothly, and in particular monitor the quality of the service provided (compliance with the working procedures in place, rating of the service by customers, quality control of services, reporting of any malfunctions, etc.)
- Set up targeted communication with our customers to inform them of new features or improvements to the services of the company G.T.L
Data transfer
Your personal data collected by the company G.T.L is under no circumstances transferred to service providers unrelated to our business. Subject to your consent, the data is transferred:
- To the TAXI driver(s) affiliated with the TAXI LYONNAIS dispatch centre performing the transport(s) ordered, in order to guarantee its smooth running
- To external service providers in charge of monitoring service quality
- To external service providers for the payment service used for the remote payment of TAXI rides (STRIPE / PAYPAL)
- To our communication/marketing department in order to inform you of TL news
- To our sales department for customer follow-up and invoicing
Data retention
Personal data is stored on controlled and secure servers in France with restricted access. This data is archived for periods appropriate to the purpose of the processing. By way of exception, certain data may be kept for longer periods in order to handle claims and disputes and to meet legal and/or regulatory obligations.
Rights of access and deletion
Each customer may, if they so wish, ask G.T.L for the content of the personal data collected. The customer may then request either the rectification or the deletion of the information by the service provider G.T.L.
Data controller and contact
To exercise your rights over your personal data, you can contact us either via the website www.tl.fr or from our customer applications by filling in the contact form. You can also contact us by sending a signed letter with a copy of an identity document to the following address:
Société G.T.L, 83 Rue Jean Jaurès, 69500 BRON, France Finally, you can also make a request via the e-mail address commercial@tl.fr
Article 12: Force majeure
G.T.L shall not be liable for any failure or delay in the performance of any of its obligations if this results from an event beyond its will and outside its control.
Any external, unforeseeable and irresistible event within the meaning of Article 1148 of the French Civil Code is considered as such.
Article 13: Insurance
G.T.L holds a professional civil liability insurance policy, as well as an insurance policy covering damage caused by the driving of the vehicle for any damage that may be caused to a third party and/or to its passenger, in accordance with the insurance obligation (Article L211-1 of the French Insurance Code and Act No. 85-777 of 5 July 1985). The insurance does not cover luggage or personal belongings left in the vehicles (loss, theft, damage, etc.).
Article 14: Customer liability
The customer is required to comply with the scheduled times as well as the arrival and departure procedures stated on their confirmation.
The customer is not authorised to change the route, or the pick-up and drop-off addresses and locations given at the time of booking.
Any deterioration or damage to the vehicle will be invoiced for the total amount of the necessary repairs.
The customer is responsible for their personal belongings, which remain in their custody. They must make sure not to leave anything in the vehicle.
Article 15: Safety on board the vehicles
G.T.L reserves the right to refuse access to the vehicle or to disembark any Customer who breaches the law, or whose behaviour is clearly likely to pose a risk to G.T.L, to other passengers or to third parties, without the Customer being entitled to claim any form of refund or compensation.
Article 16: French Consumer Code
If the CUSTOMER is a consumer, the following provisions apply (free translation of the French Consumer Code; the French text alone is authentic):
Article L.121-19 of the French Consumer Code:
I. - The consumer must receive, in writing or on another durable medium available to them, in good time and at the latest at the time of delivery:
1° Confirmation of the information referred to in 1° to 4° of Article L. 121-18 and of the information also set out in Articles L. 111-1 and L. 113-3, as well as that provided for the application of Article L. 214-1, unless the professional has fulfilled this obligation before the conclusion of the contract;
2° Information on the conditions and procedures for exercising the right of withdrawal;
3° The address of the supplier's establishment where the consumer may submit complaints;
4° Information on after-sales service and commercial guarantees;
5° The conditions for terminating the contract where it is of indefinite duration or of a duration exceeding one year.
II. - The provisions of this article do not apply to services provided in a single instance by means of a distance communication technique and invoiced by the operator of that technique, with the exception of 3°.
III. - The means of communication enabling the consumer to follow the performance of their order, to exercise their right of withdrawal or to invoke the guarantee shall bear only communication costs, to the exclusion of any specific additional cost.
Article L.121-18 of the French Consumer Code:
Without prejudice to the information provided for in Articles L. 111-1 and L. 113-3 and to that provided for the application of Article L. 214-1, the contract offer must include the following information:
1° The name of the seller of the product or of the service provider, telephone contact details enabling effective contact with them, their address or, in the case of a legal person, their registered office and, if different, the address of the establishment responsible for the offer;
2° Where applicable, delivery costs;
3° The terms of payment, delivery or performance;
4° The existence of a right of withdrawal and any limits thereto or, where this right does not apply, the absence of a right of withdrawal;
5° The period of validity of the offer and of its price;
6° The cost of using the distance communication technique used, where it is not calculated by reference to the basic rate;
7° Where applicable, the minimum duration of the proposed contract, where it concerns the continuous or periodic supply of goods or services.
This information, whose commercial nature must be unambiguous, shall be communicated to the consumer in a clear and comprehensible manner, by any means appropriate to the distance communication technique used.
In the case of canvassing by telephone or by any other similar technique, the professional must explicitly state their identity and the commercial nature of the call at the beginning of the conversation.
Pursuant to the last paragraph of Article L.121-20-4 of the French Consumer Code, the Customer does not have a right of withdrawal:
The provisions of Articles L. 121-18, L. 121-19, L. 121-20 [right of withdrawal] and L. 121-20-1 do not apply to contracts concerning:
1° The supply of everyday consumer goods at the consumer's home or workplace by distributors making frequent and regular rounds;
2° The provision of accommodation, transport, catering or leisure services which must be provided on a specific date or at a specific frequency.
The provisions of Articles L. 121-18 and L. 121-19 nevertheless apply to contracts concluded electronically where they concern the provision of the services referred to in 2°.
Article 17: Disputes, languages, applicable law
I. - Amicable settlement
In the event of a dispute, an amicable solution will be sought before any legal action. The prior search for an amicable solution does not interrupt the time limits for bringing a warranty claim.
If, at the end of a period of forty-five (45) days following the first meeting, the Parties are unable to agree on a solution, the dispute may then be submitted to the competent court.
II. - Jurisdiction
Where the Customer is a professional with the status of trader within the meaning of Article L121-1 of the French Commercial Code, all disputes to which this contract may give rise, concerning its validity, interpretation, performance or termination, their consequences and their follow-up, shall be submitted to the courts of LYON, which the Customer accepts.
Where the Customer is a consumer within the meaning of the preliminary article of the French Consumer Code, the dispute may be submitted to the competent court in accordance with the rules of ordinary law.
III. - Applicable law, language
By express agreement between the parties, all relationships arising from the Customer's order for services from G.T.L through its website or directly from G.T.L, in particular by telephone, from the connection to and/or use of the G.T.L website, as well as this contract, are governed by and subject to French law.
Under no circumstances does G.T.L give any guarantee of compliance with any applicable local legislation where the Customer accesses its website and places an order from other countries.
The G.T.L website, as well as all documents issued by G.T.L, in particular this contract and the order forms, are written in French.
Should they be translated into one or more languages, only the French text shall be authentic in the event of a dispute.
IV. - Alternative dispute resolution
In accordance with Article L. 612-1 of the French Consumer Code, the consumer, subject to Article L.612-2 of the French Consumer Code, may submit a request for amicable resolution by way of mediation within one year of their written complaint to the professional.
This establishment has appointed, by membership registered under number 11426/OC/2204, SAS Médiation Solution as its consumer mediation body.
To refer a matter to the mediator, the consumer must submit their request:
- Either in writing to: Sas Médiation Solution, 222 chemin de la bergerie, 01800 Saint Jean de Niost, France
- Or by e-mail to: contact@sasmediationsolution-conso.fr
- Or by filling in the online form entitled "Saisir le médiateur" on the website https://www.sasmediationsolution-conso.fr
Whatever the means of referral used, the request must contain:
- The postal, telephone and e-mail contact details of the applicant,
- The name, address and registration number with Sas Médiation Solution of the professional concerned,
- A brief statement of the facts. The consumer shall specify to the mediator what they expect from this mediation and why,
- A copy of the prior complaint,
- Any documents enabling the request to be examined (order form, invoice, proof of payment, etc.)
V. - Reminder of the GDPR provisions on collective actions
The Customer is reminded that, if they find that a breach of the General Data Protection Regulation has been committed, they may mandate an association or body referred to in IV of Article 43 ter of the French Data Protection Act of 1978 in order to obtain redress against the data controller or processor before a civil or administrative court or before the French data protection authority (CNIL).