This English version is provided for information only. In the event of a dispute, only the French version of this policy is authentic.
Version of 24 August 2026
TAXI TL operates a passenger taxi transport service in the Lyon metropolitan area and, in this context, offers various services to its customers. TAXI TL may operate some of its services in partnership with the company Groupe Transport Lyonnais (GTL) and, in this context, exchange information and personal data relating to their respective customers in order to provide a fast, efficient and secure service. Driven by the same concern for quality and high standards, the two entities wished to define and draw up together an identical Privacy policy and to adopt the same protection and security arrangements.
Respecting and protecting your personal data is an integral part of our priorities; this is why this document describes the Privacy policy of TAXI TL.
The purpose of this privacy policy (hereinafter "the Policy") is to inform visitors to and users of our website www.tl.fr of the means implemented to:
This Privacy policy may be amended at any time by TAXI TL, in particular to comply with any regulatory, case-law, editorial or technical developments. Before browsing, you must refer to the latest version of the Policy.
This Privacy policy forms an integral part of the General Terms of Use of the website.
This Privacy policy applies to all processing of data collected through our website available at https://www.tl.fr.
Personal data means any information relating to an identified or identifiable natural person, hereinafter referred to as the "data subject"; this information is hereinafter referred to as "the Data".
Visiting our website does not necessarily require you to provide Data: you can consult our transport offer without providing any Data.
However, we ask you to provide certain Data when you wish to:
When you use one of the forms described above on our website, we may collect and process the following Data:
When you use our website, TAXI TL may therefore collect and process personal data in order to give you optimal access to the services offered by our website, in particular through each data entry form.
We endeavour to limit the collection and processing of Data. The Data collected is relevant, adequate, not excessive and strictly necessary to perform the requested transport service under good conditions.
All of this data is collectively referred to below as the "Data".
The Data collected by TAXI TL is used to:
The Data collected in connection with the use of our website is processed in order to meet, in particular, the following four purposes:
When Data is collected, you are informed whether certain data must be provided or is optional. Data marked with an asterisk in the contact forms is mandatory. If the mandatory fields are not completed, your access to and use of the services may be restricted.
The use of the Contact data and of the Data you publish voluntarily is necessary for the performance of the contract concluded between you and TAXI TL. This is therefore the main legal basis for the Data processing carried out by TAXI TL. Indeed, in accordance with the General Terms of Use, TAXI TL offers you, as a user of the website, the opportunity to obtain information about the GTL Group, to ask questions, to make comments and, more generally, to exchange with TAXI TL about its activities.
You express your consent to contract by filling in the appropriate contact form(s) and by providing your contact details. TAXI TL performs the contract by responding to your request and by sending you the information by e-mail (or, where appropriate, by post). This contractual performance requires knowing your identity and being able to interact with you.
TAXI TL may also process certain Data on the basis of legitimate interest (in particular to ensure the security of its website) or on the basis of your express consent (where TAXI TL expressly states so on the contact form and obtains your consent through a tick box).
Consequently, the legal basis for this processing rests on your contractual relationship with TAXI TL or on your consent, which you may withdraw at any time by sending us an e-mail at the following address: commercial@tl.fr.
Personal Data is stored on controlled and secure servers in France with restricted access. This Data is archived for periods appropriate to the purpose of the processing.
As a guide: the data of your personal area is kept for as long as your account is active; booking and invoicing data is kept for the duration of the business relationship and then archived for the applicable statutory periods (ten years for accounting records); messages sent through the contact form are kept for as long as necessary to handle your request; the lifetime of cookies is specified in article 6.
By way of exception, certain Data may be kept for longer periods in order to handle complaints and disputes and to meet legal and/or regulatory obligations.
Certain Data may also be archived beyond the periods provided for the purposes of investigating, establishing and prosecuting criminal offences, in order to allow, where necessary, this Data to be made available to the judicial authorities or to defend ourselves in any legal proceedings. Your Data will be erased once the retention periods have expired.
TAXI TL takes appropriate technical and organisational measures to ensure the security of the Data and to prevent unauthorised access to or disclosure of your Data. However, TAXI TL cannot guarantee the elimination of any risk of misappropriation, alteration, unlawful reproduction or misuse of this Data.
Finally, TAXI TL may keep Data in a permanently anonymised form for the purpose of producing statistical studies. Under no circumstances do these studies make it possible to identify you.
The database created when you send your request through a contact form is strictly confidential.
TAXI TL undertakes to take all appropriate precautions and organisational and technical measures to preserve the security, integrity and confidentiality of the Data and, in particular, to prevent it from being distorted or damaged, or from being accessed by unauthorised third parties.
The Data collected through the various forms is intended for the internal departments of TAXI TL responsible for responding to and processing your request. Depending on the case, this may be the "Sales" department, the "Accounting" department or the "Telephone booking centre".
Your personal data collected by the GTL Group is under no circumstances passed on to service providers unrelated to our activity. The data is passed on, subject to your consent:
In accordance with the regulations in force, the Data may be passed on upon request to the competent authorities and in particular to public bodies, exclusively in order to meet legal obligations, to officers of the court, ministerial officers and debt collection bodies, as well as in the context of the search for the perpetrators of offences committed on the Internet.
In accordance with the provisions above, the Data may be used by TAXI TL, its processors, its affiliated companies and/or its partners:
Your Data is hosted in France. The Google, Microsoft and Meta tools mentioned above may however involve a transfer of browsing data to the United States. These transfers are governed by the European Commission's adequacy decision on the EU-US Data Privacy Framework or, failing that, by the European Commission's standard contractual clauses.
If you choose to create your personal area or to log in to it with your Google account, Google sends us your surname, first name, e-mail address and account identifier. TAXI TL uses this information only to create and authenticate your personal area. TAXI TL never publishes anything on your social networks.
The links to our Facebook, Instagram, LinkedIn and X pages in the footer are plain links: no cookie from these social networks is placed on your device until you click on them.
A cookie is a small text file stored by the browser of your computer, tablet or telephone that enables us to keep track of your visit. On the TAXI TL website we use cookies to offer you a better, personalised and secure browsing experience for the period of validity or storage of the cookie concerned. For your complete information, some cookies are essential to the use of the website, while others make it possible to optimise and personalise the content displayed.
The TAXI TL website uses three categories of cookies, the ones you find in the choice banner displayed on your first visit:
These Cookies are placed by the website itself. They do not require your prior consent, as they are essential to browse the website, keep your language and your choices, keep you logged in to your personal area and secure your browsing.
| Cookie | Purpose | Lifetime |
|---|---|---|
| PHPSESSID | Session identifier (booking in progress, login) | End of the browsing session |
| _lang | Display language of the website | 350 days |
| _rgpd, _rgpd_analytics, _rgpd_marketing | Storage of your cookie choices | 30 days |
| id, keyhash | Keeping you logged in to your personal area | 350 days |
| notifEkomi | Closing of the customer reviews banner | 30 days |
These Cookies enable us to measure the website's traffic, the number of visits and pages viewed, browsing paths and visitor activity, in order to improve the interest and ergonomics of our services. They are placed by Google Analytics, loaded through Google Tag Manager, and by Microsoft Clarity, which produces statistics and anonymised browsing recordings (heat maps, browsing paths). Your IP address is truncated or anonymised by these services and is not passed on to TAXI TL. These Cookies are placed only after your consent and have a maximum lifetime of thirteen (13) months.
These Cookies, placed by the Meta pixel (Facebook, Instagram) and by Google's advertising tools, make it possible to measure the effectiveness of our campaigns and to offer you advertising suited to your interests on these networks. They are placed only after your consent and have a maximum lifetime of thirteen (13) months.
Some pages embed content or services provided by third parties, subject to their own cookie policies: YouTube videos, which may place YouTube and Google cookies when you play them; the Elfsight module displaying our Google customer reviews; Google Maps maps and address autocompletion, which send the addresses you type to Google to suggest addresses and calculate the route; the Stripe payment module and its security and fraud prevention cookies, necessary for payment. You are invited to read the privacy policies of these third parties on their websites.
You are first of all informed that TAXI TL's partners and any other third party may place Cookies on the website. Only the issuer of a Cookie is able to read or modify the information it contains, and TAXI TL has no access to or control over the Cookies that third parties may use. The issuing and use of Cookies by third parties are subject to the privacy policies of those third parties in addition to the provisions of this Policy. Consequently, you are invited to visit the websites of these third parties for more information about the Cookies they store and how you can manage them.
On your first visit, a banner offers you either to accept all Cookies ("I accept") or to choose the categories you allow ("I choose"): you can then enable or disable Analytics Cookies and Marketing Cookies, then "Save my choices" or "Accept all". Until you have given your consent, no Analytics or Marketing Cookie is placed and the Google, Microsoft and Meta tools operate without cookies or personal data (consent mode). Simply continuing to browse does not constitute consent.
Your choice is kept for thirty (30) days, after which the banner is shown to you again. You can change it at any time, from any page, by clicking the "Cookies Settings" button in the footer of the website.
If you accept the storage of Cookies on your device, the Cookies embedded in the pages and content you have viewed may be stored temporarily in a dedicated area of your device. They will be readable there only by their issuer.
The agreement you give is valid only for a period specific to each Cookie from the first placement on your device following the expression of your consent.
If you refuse the storage of Cookies on your device or in your browser, or if you delete those already stored, you are informed that your browsing and your experience on the TAXI TL website or app may be limited. This could also be the case where TAXI TL or one of its service providers is unable to recognise, for technical compatibility purposes, the type of browser used by the device, the language and display settings or the country from which the device appears to be connected to the Internet. Where applicable, TAXI TL declines all liability for the consequences of the degraded operation of the services resulting from (i) your refusal of Cookies, or (ii) TAXI TL being unable to store or consult the Cookies necessary for their operation as a result of your choice.
You can configure your browser software so that Cookies are stored on the device or, on the contrary, so that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that you are asked to accept or refuse Cookies on a case-by-case basis, before a Cookie is likely to be stored on your device. In this case, TAXI TL cannot guarantee that the Cookies used on its website will actually be stored or rejected by this means. For the management of Cookies and your choices, the configuration of each browser is different. It is described in the browser's help menu, which will tell you how to change your wishes regarding Cookies.
You can change your wishes regarding Cookies at any time.
Cookies placed with your consent have a maximum lifetime of thirteen (13) months from their first placement. If you prefer not to receive these Cookies, you can also choose at any time to disable them from the "Cookies Settings" button or by changing your browser settings.
Any customer may, if they wish, ask the GTL Group for the content of the personal data collected. The customer may then request either the rectification or the deletion of the information by the service provider, the GTL Group.
Accordingly, in accordance with the regulations in force, every natural person has the right of access to, rectification, erasure, restriction and portability of the Data concerning them. These rights may be exercised at any time, upon presentation of proof of identity:
In the event of any difficulty concerning the management of your personal data by TAXI TL, you may contact the GTL Group DPO (e-mail address: privacy@tl.fr) or lodge a complaint with the competent data protection authority (in France: CNIL, 3, place de Fontenoy, TSA 80715, 75334 Paris Cedex 07).
TAXI TL reminds you that any natural person may object, on legitimate grounds, to the processing of the Data concerning them.
You may also withdraw at any time the consent you have given, for cookies as for commercial communications, without affecting the lawfulness of the processing carried out before that withdrawal, and give instructions regarding the fate of your Data after your death (Article 85 of the French Data Protection Act). TAXI TL replies within one (1) month of receiving your request, which may be extended by two (2) months for complex requests.
The general personal data protection policy of TAXI TL, which describes the organisation put in place under the GDPR, can be consulted on the GDPR policy page.
TAXI TL guarantees that no stakeholder who makes a complaint or a report in good faith, or who takes part in its handling, may be subject to retaliation, intimidation, discrimination, sanction or any other unfavourable treatment as a result of doing so.
TAXI TL ensures the confidentiality of information relating to complaints and reports. The identity of the person making the complaint or report and the information provided are accessible only to the persons whose involvement is necessary to handle them, in compliance with the applicable personal data protection regulations.
Where disclosure of information to a third party is necessary to handle the complaint or report, TAXI TL ensures that such disclosure is limited to the information strictly necessary and that the confidentiality of the person concerned is preserved as far as possible and in accordance with the applicable legal obligations.
Any person who believes they have suffered retaliation following a complaint, a report or their participation in handling one may inform the Management of TAXI TL. The situation is then examined and, where necessary, appropriate measures are taken.
These provisions supplement the rules on confidentiality, personal data protection and employee protection already applicable within TAXI TL.
To assert your rights over your personal data, you can contact us via the www.tl.fr website or from our customer apps by filling in the contact form. You can also contact us by sending a signed letter, together with a copy of an identity document, to the following address:
TAXI TL, GROUPE TRANSPORT LYONNAIS (GTL)Finally, you can also make a request by e-mail at commercial@tl.fr.
GROUPE TRANSPORT LYONNAIS, TAXI TL. Privacy policy, version of 24 August 2026.
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